Privacy Policy

1. Introduction

Mountain Top Communications ("MTC," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our streaming services.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, and account credentials provided during registration.
• Usage Data: Information about how you interact with our Services, including pages visited, content viewed, and preferences.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Communication Data: Information you provide when contacting us for support or inquiries.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our streaming Services
• To personalise your experience and recommend content
• To communicate with you about updates, promotions, and important notices
• To respond to your inquiries and provide customer support
• To detect, prevent, and address technical issues or fraudulent activity
• To comply with legal obligations and enforce our Terms of Service

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Your consent (where you have given it)
• Performance of a contract with you
• Compliance with legal obligations
• Legitimate interests pursued by MTC

5. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data with:

• Service providers who assist us in operating our platform (e.g., hosting, analytics)
• Law enforcement or regulatory authorities when required by law
• Business partners with your consent or as necessary to provide our Services

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. When no longer needed, we will securely delete or anonymise your data.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another service
• Objection: Object to processing based on legitimate interests

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyse trends, and administer the website. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Services.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: info@mountaintopcommunications.net
• Address: Mountain Top Communications, Accra, Ghana